Troubleshooting

Solutions to common problems

Symptom: Parts/Accessories missing

Possible Cause(s):

  • Packed in tank

Corrective Action:

  • Check in tank

Symptom: Vacuum cleaner will not start

Possible Cause(s):

  • Defective switch or defective motor
  • Note: On Demand Vacs (925-63, 925-64 and 925-65) The vacuum circuit breaker button out or no continuity

Corrective Action:

  • Contact Customer Service at 570-326-3557 or submit a help request.
  • Push circuit breaker; If that does not solve the problem, contact Customer Service at 570-326-3557 or submit a help request.

Symptom: Dust discharging from exhaust

Possible Cause(s):

  • Filter not installed
  • Filter damaged
  • Filter clogged or dust is too fine
  • Filter not functional

Corrective Action:

  • Properly install filter
  • Replace filter
  • Use more efficient filter
  • Clean or replace filter

Symptom: Loss of suction

Possible Cause(s):

  • Loose hose connection
  • Filter clogged
  • Full tank
  • Hole in hose

Corrective Action:

  • Tighten hose connection
  • Clean or replace filter
  • Empty tank
  • Replace hose

Symptom: Static shock

Possible Cause(s):

  • Dry environment
  • Relative humidity of air is low

Corrective Action:

  • Add moisture to air (if practical, use a console or installed humidifier)
  • This situation is temporary and does not affect the use of the vacuum cleaner

Need more help?

Check out the Frequently Asked Questions page.