Shop-Vac Privacy Policy

Shop-Vac takes your privacy seriously. This Privacy Policy governs the manner in which Shop-Vac and its affiliates ("we" or "us") collect, use, maintain, and disclose information collected from users ("you") of websites, online applications, or other products and services offered by us that reference this Privacy Policy ("the Site(s)").

Personal identification information.

We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our Site(s), register or create a profile on our Site(s), place an order, fill out a form, respond to a survey, subscribe to a newsletter or participate in other activities, services, features, or resources we make available on our Site(s). You may be asked for, as appropriate, your name, email address, mailing or billing address(es), phone number, credit card information, and information about the products you own or have owned, or are viewing on the Site(s).  We may also retain information regarding the computer from which you have accessed our Site(s) and its location.
We will collect personal identification information from you only if you voluntarily submit such information to us. You may always refuse to supply personal identification information, except that it may prevent you from engaging in certain Site-related activities.
We do not direct our Site(s) to children under the age of 13. We also do not knowingly collect or solicit any personal information from children under the age of 13. If we learn that a child under the age of 13 has provided us with personal information, we will delete it in accordance with applicable law.

Non-personal identification information.

We may collect non-personal identification information about you whenever you interact with our Site(s). Non-personal identification information may include the browser name, the type of computer, and technical information about your connection to our Site(s), such as the operating system, the time and duration of your-connection to the Site(s), location information, the Internet service provider utilized, and other similar information.

Requesting access to or removal of personal identification information.

Under certain circumstances, you have rights under data protection laws with respect to your personal data.  For example, you may have the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to the processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

We may need specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights. This security measure is to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request in order to facilitate our response.

We typically try to respond to all legitimate requests within one month. Particularly complex requests may take somewhat longer, in which case we will notify you and keep you updated.

You will not have to pay a fee to access your personal data or exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request under such circumstances.

If you wish to exercise any of the rights set out above, please contact us.

Web browser cookies.

Our Site(s) may use "cookies" to enhance your experience. A web browser places cookies on a hard drive for record-keeping purposes and sometimes to track information about the user. You may choose to set your web browser to refuse cookies, or to provide an alert when cookies are being sent. If you disable cookies, your ability to use some parts of the Site(s) may be affected.

We, along with certain third parties, such as Amazon and Facebook, may use technologies called “pixels” (or “beacons”) on our Site that communicate information from your device to a server in order to, for example, provide measurement services and show visitors content and interest-based ads on sites across the Internet. Pixels can be embedded in online content, videos, and emails, and can allow a server to read certain types of information from your device, know when you have viewed particular content or a particular email message, determine the time and date on which you viewed the pixel, and the IP address of your device. Information about how you may opt out of receiving interest-based ads from Amazon may be found by visiting your jurisdiction’s Amazon Advertising Preferences page (e.g. or by visiting the Digital Advertising Alliance’s opt-out page (e.g. By accessing and using our Site, you consent to the storage of cookies, other local storage technologies, pixels, and other information on your devices. You also consent to the access and use of such cookies, local storage technologies, and pixels to collect and receive information by us and by the third parties referenced above, including Amazon, Facebook, and their respective affiliates.

How we use collected information.

Shop-Vac collects and uses personal information from users of its Site(s) for the following purposes:

  • To improve the Site(s) and more effectively provide customer service and product support;
  • To customize and personalize our users' Site experiences;
  • To understand how our Site users, as a group, use the services and resources provided on our Sites, so that we can improve Site performance or user's experiences;
  • To process user transactions;
  • To service product orders - - we do not share this information with outside parties, except to the extent necessary to provide service to our users;
  • To validate customer orders and to detect and prevent fraud;
  • To administer content, promotion, survey, or other features of our Site(s);
  • To send information you have agreed to receive about topics we think will be of interest to you;
  • To share information with third parties that may provide information to you about products and services you might like.

If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. - - you may unsubscribe from receiving future emails by utilizing the "unsubscribe" feature.

We may also use the information we collect from you in ways described at the point of collection, or otherwise with your consent. We may disclose your personal information to third party service providers in connection with any of the above-defined purposes. We may also share your information with law enforcement when we are required to do so or to protect us, our customers, or our Site users.

How we protect your information.

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, and destruction of your personal information, username, password, transaction information, and data stored on our Sites.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Sites are also in compliance with PCI vulnerability standards in order to create a secure environment for Users. Please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system, or wireless connection is completely secure.

Although it is our hope that you find the display of advertising to you based on your anonymous interests valuable, if you would prefer not to participate in the services offered through these solutions, you can always opt-out of this activity by visiting the Network Advertising Initiative (NAI) website by clicking

Third party websites.

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy.

Shop-Vac has the discretion to update this privacy policy at any time. When we do, we encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms.

By using the Sites, you signify your acceptance of this Privacy Policy and the Terms of Use. If you do not agree to this Policy, please do not use our Sites. Your continued use of the Sites following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us.

If you have any questions about this Privacy Policy, the practices of our Sites, or your dealings with the Sites, please contact us at:


2323 Reach Road, P.O. Box 3307

Williamsport, PA 17701


Shop-Vac® Support